A: Please reach out with any issues to the IT Help Desk (800) 791-2750.
A: If the IT Help Desk recommends a reset of the tablet refer to the Factory Reset and Setup Guide.
A: Our recommendation is that you secure and charge the tablet using the same process you currently use for FIRST phones. If you have concerns with the security of your FIRST phone rack, we would recommend that you secure the tablet in the training room. Storing and charging the tablet should meet the following recommendations: a place near a power source, a flat area, an area away from doors, and available to opening and closing D70 associates without the use of a key.
A: No. Our primary goal is to create an interconnected experience for our appliance customers. Our associates are welcome to use the tablet to review appliance manufacturer websites through HomeDepot.com. Since this is a Home Depot device, the use of this device is limited to the same policies of any computer terminal in the store.
A: Appliance tablets allow associates to extend the showroom, showcasing THD’s online appliance assortment alongside the physical product. Tablets also allow associates to quickly access more information on product in the showroom (e.g. ratings, reviews, pictures, videos). By accessing this information quicker, associates can assist more customers and increase sales, leads, and HDPP.